You’re Not Alone We’re Here to Help
Reaching out for help with a hoarding, trauma, or biohazard situation can feel overwhelming. At D & D's Cleaning and Remediation, we understand how heavy this can be, emotionally and practically. This page is here to gently walk you through what to expect, answer common questions, and help you decide on the next best step for you or your loved one.
Will you judge me or my loved one?
Never. We approach every home with respect, privacy, and compassion. Our team has seen many different situations, and our only goal is to help you move forward quickly, safely and with dignity.
Can I be there while you work?
Yes, if that feels right for you. Some clients prefer to be present, while others choose not to be on-site. We’ll talk through what feels safest and most comfortable for you before we begin. If you choose not to be present we will have a clear agreed plan that will set out what is to be done and what, if any, items are to be removed. Nothing is ever removed without consent.
Will you post photos of my home on social media?
Only if you are in agreement with this. There is absolutely no pressure to agree. We have a form in our welcome pack that allows you to select what you are comfortable with. We understand that some people feel shame and embarrassment but often once the clean is complete our clients are happy for us to share before and after photos to encourage others in similar situations to reach out for support. However, some clients do not agree to this, this is also ok. Our priority is your home and your wellbeing.
Common Questions We Hear
Every situation is unique, but many people share the same worries. Here are some of the questions we’re asked most often.
Do I need to clean up before you arrive?
No, please don't feel this is required. You do not need to clean or organise anything before we come. Seeing your space as it is allows us to understand how best to support you and to create a realistic plan to allow you to be in control of your environment again.
How long does a job usually take?
This depends on the size and condition of the space. After our initial assessment, we’ll give you a clear timeline and keep you updated as we work.
What if I feel embarrassed or ashamed?
Those feelings are very common, and you are not alone. Our team is trained to work with sensitivity and care. We focus on solutions, not blame. Most of our clients say they were instantly put at ease when we arrive and wish they had made contact sooner.
Is this confidential?
Yes. We take your privacy very seriously. Our vehicles and team arrive discreetly, and we never share details about your situation.
What Working With Us Looks Like
When you are considering reaching out for support, not knowing what comes next can add to the stress. Here’s a simple overview of how we typically work:
1. Private Conversation
We start with a confidential phone call or message where you can share as much or as little as you’re comfortable with. We’ll listen, answer questions, and talk through possible options.
2. On-Site Assessment
If you’re ready, we schedule a visit to see the space in person. This helps us understand safety needs, the level of cleaning required, and any special considerations.
3. Compassionate Cleanup
Our trained team carefully removes, cleans, and sanitises according to your needs and any safety guidelines. We move at a pace that respects your emotional and practical needs.
These are informal Q&A videos originally made for our social media. Some questions are a bit light-hearted and others are more serious, but they're all here to help you get a feel for who Donna and Dean are before you decide to reach out. We've been told by many that finding out a bit more about the people behind the service was really helpful and made them feel much more at ease to reach out, so we hope they do the same for you.
If You’re Not Ready Yet, That’s Okay
Taking the first step can be the hardest part. It’s okay if you’re still thinking things through or talking with family members. You don’t have to have everything figured out before reaching out.
You can start small, by asking a question, requesting a quote, or just sharing what’s going on. We’ll meet you where you are and help you explore options without pressure.
Ways You Can Start Today:
Write down your biggest worries or questions so you don’t have to remember them in the moment.
Talk with a trusted friend, family member, or support person about what you’re facing.
Reach out to us for a no-pressure conversation about what might be possible.
Reach Out When You’re Ready
Whether you’re ready to schedule a service or just need to talk through what’s happening, we’re here to listen and help. Your situation is important, and you deserve support that is safe, respectful, and judgment-free.
Call us, email us or message us, whatever feels easiest for you right now.